These Terms of Service ("Terms") govern your access to and use of the Lerato la Tlhokomelo website and any related services, communications, or bookings (collectively, the "Services"). Lerato la Tlhokomelo is a professional cleaning company providing high-quality cleaning services for homes and businesses, including house cleaning, office cleaning, and deep cleaning. By accessing the website or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the website or Services.
1. Services and Bookings
We provide cleaning services as described on our website. All bookings are subject to availability, confirmation, and any additional terms communicated at the time of booking. You agree to provide accurate information necessary for us to deliver the Services.
2. Pricing and Payment
Prices may be displayed on the website or provided upon request and may vary based on service scope, property size, condition, and special requirements. Payment terms (including deposits, accepted payment methods, and due dates) will be communicated prior to or at the time of service confirmation.
3. Cancellations and Rescheduling
If you need to cancel or reschedule a booking, please notify us as soon as possible. Cancellation or rescheduling policies, including any applicable fees, may be communicated during the booking process or in writing.
4. Customer Responsibilities
You agree to provide safe and reasonable access to the premises, ensure that any fragile or valuable items are secured, and disclose any relevant conditions (including hazards, access restrictions, or special instructions) that may affect service delivery.
5. Service Standards
We strive to perform all Services professionally, punctually, and with great attention to detail. If you have concerns about the quality of the Services, please contact us promptly so we can review and address the matter.
6. Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes. Content on the website is provided for general information and may be updated from time to time.
7. Limitation of Liability
To the maximum extent permitted by law, Lerato la Tlhokomelo will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or Services. Our total liability for any claim related to the Services will be limited to the amount paid for the specific service giving rise to the claim, except where such limitation is not permitted by law.
8. Changes to These Terms
We may update these Terms from time to time. Any changes will be effective when posted on the website. Your continued use of the website or Services after changes are posted constitutes your acceptance of the updated Terms.
9. Contact
If you have any questions about these Terms or our Services, please contact Lerato la Tlhokomelo using the contact information provided on our website.
